We are committed to providing you with the highest possible customer service standards.
You can download our company policies from the links below. We will continue to add more over time as they become available.
Community Telco is committed to running our operations in a compliant manner. As a member of the telecommunications industry, we are regulated by the Federal Government and are principally bound by:
The TCP Code is a code of conduct for the Telecommunications Industry in Australia. It provides community safeguards in the areas of sales, service and contracts, billing, credit and debt management, changing suppliers, and complaint handling.
Further information on the TCP Code can be found here.